Last updated: January 12, 2026
Company Name: Ji'an Ting'er E-commerce Co., Ltd.
Address: Room 304C4, 3rd Floor, Building 4, Internet of Things Innovation Park, No. 238, North Side of Shenzhen Avenue, Jinggangshan Economic and Technological Development Zone, Ji'an City, Jiangxi Province
Email: service@mail.pekv-shop.com
Phone: 19272715241
Legal Representative: Mirshat Nijat
Unified Social Credit Code: 91360805MA3AN7073Y
[UK Tool Shopping Guide] Key Information About Our Services – Please Keep This Handy!
Hello to all tool enthusiasts and professionals in the UK!
Whether you're in need of precise measuring tools, durable hand tools, or efficient power tools, we understand that when choosing products, you not only care about quality but also about service details. To make your shopping experience smoother and more reassuring, we have put together a core service guide, covering key information such as communication channels, shipping times, and after-sales support. This guide will help you avoid pitfalls and make confident purchases!
First, Regarding Communication Channels
We are committed to providing convenient and efficient service. If you have any questions during your product selection process, such as inquiries about product specifications, suitable usage scenarios, or post-order concerns, you can contact us in two ways:
- Send an email to service@mail.pekv-shop.com, and our customer service team will respond promptly.
- Call us directly at 19272715241 for one-on-one communication.
A special note about our customer service working hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). During working hours, we will respond to your needs as soon as possible. For inquiries outside working hours, we will prioritize them when we resume operations. Thank you for your understanding and patience!
Shipping and Delivery Timeliness
Shipping and delivery time are also important concerns. We make the following commitment:
Once your order is confirmed, we will arrange shipment within 1-2 working days (excluding weekends and public holidays). Based on local logistics conditions in the UK, the expected delivery time is 5-7 working days. You can track logistics updates after placing your order and wait for your package to arrive with peace of mind.
Pricing and Taxes
Here’s some good news: All of our product prices include taxes, so you won’t need to pay any additional hidden fees when you place an order. Please note that customs duties will be applied based on local policies, and if you have any questions about this, feel free to contact our customer service team in advance for further details.
14-Day No-Reason Return/Exchange Policy
Lastly, to ensure that you can shop with peace of mind, we offer a 14-day no-reason return/exchange service. If the product you receive doesn’t meet your expectations or has quality issues that aren’t caused by human error, you can request a return or exchange within 14 days of receipt, provided the product remains in its original, unused condition and all accessories are intact. We will fully assist with the process to protect your legal rights.
Summary of Our Core Services
That’s a summary of our core service information! If you have any other questions not covered here, feel free to contact us through the above channels. We specialize in the UK tool market and are committed to providing high-quality products and thoughtful service, hoping to be your reliable partner when it comes to purchasing tools. We look forward to hearing from you!
